Help center
How can we help?
Short answers to the questions we hear most. Pick your side of the chair — every answer here takes under a minute to read.
For clients
For clients
Everything about booking with your stylist, changing plans, and how payments work.
Booking
How do I find a stylist?
Glamer doesn't have search or browse — every stylist shares their own booking link. You'll usually find a stylist's Glamer profile through their Instagram, their chair, or a friend, and book from there.
How do I book an appointment?
Open your stylist's profile, choose a service, and pick a time from their live availability. You'll get a confirmation by text — and by email too if you book with an account.
Some stylists approve each booking first — if yours does, you'll be notified the moment they confirm.
Do I need an account to book?
No — you can check out as a guest with just your phone number. Your confirmation text and email include a link to your booking, where you can see the details, add it to your calendar, and cancel if you need to. A free account is still worth having: it keeps every booking in one place and lets you ask your stylist for a different time without going through them directly.
How do I know a stylist is legitimate?
Stylists create and run their own profiles — Glamer doesn't vet or pre-approve them. Most clients book a stylist they already know or were referred to.
Ratings and reviews come only from completed bookings, so they can't be bought or imported from elsewhere.
Can I talk to a stylist before booking?
Not through Glamer — there's no in-app messaging. The best way to reach a stylist is wherever you found them, like their Instagram.
For some services your stylist may ask for a consultation first — if so, you'll get a text with a consultation form to fill out so they know exactly what you're after.
Cancellations & rescheduling
How do I cancel a booking?
If you booked with an account, go to your bookings and choose cancel — the time is released back to your stylist. If you booked as a guest, open the booking link in your confirmation text or email and cancel from there; if you can’t find the link, ask your stylist to cancel for you. Before you confirm, you’ll see exactly what cancelling costs and what comes back to you. If you paid through Glamer when you booked, your refund follows the cancellation terms shown to you at checkout. If you arranged payment with your stylist directly, any deposit or cancellation fee is between you and them.
Can I reschedule instead of canceling?
Yes — moving a booking is a request, not a switch. From your bookings you can pick any of your stylist’s open times and send it to them; your appointment keeps its current time until they agree, so you never lose the slot you already have while you wait.
It works the same way in reverse: if your stylist suggests a new time, you’ll get a text or email with a link to see it and accept or decline. Declining changes nothing — your original time stands. There’s no fee either way, whenever you ask.
What happens if my stylist cancels?
The booking is canceled and you can rebook any of their other open times whenever you're ready. Anything you paid through Glamer for that booking is refunded to your original payment method. Anything you arranged with your stylist directly is settled between you and them.
Payments
How do payments work?
It depends on your stylist. Some take payment through Glamer when you book — either a deposit or the full amount — and you'll always see exactly what's being charged before you pay, along with anything left to settle at your appointment. Others arrange payment with you directly: cash, card, payment apps, whatever the two of you prefer. Either way you pay your stylist's price for the service, and Glamer doesn't add a fee on top of it.
Does Glamer cost me anything?
No. Glamer is free for clients — you only pay your stylist's price for the service.
Account
How do I update my account details?
Open your account settings — you can update your details anytime and changes apply immediately.
How do I delete my account?
From account settings, choose delete account. Your data is removed in line with our privacy policy.
For stylists
For stylists
Getting set up in the iOS app, managing your book, and getting paid directly by your clients.
Getting started
How do I set up my profile?
Glamer for stylists lives in the iOS app — download it and sign up as a stylist. You'll set up three things:
- A portfolio of your work
- Your services, prices, and durations
- Your location or service area
Your profile is live as soon as you publish it — there's no approval wait.
How do clients find me?
You bring them. Glamer doesn't have search or browse — your profile link is yours to share, so put it wherever clients already find you: your Instagram bio, your chair, your business cards.
What does Glamer cost?
Your first 3 months are free, with no credit card to start. After that Glamer is $9.99 a month, or $69.99 a year if you pay annually.
That subscription is the whole cost — no listing fee and no cut of your bookings. Clients pay you directly for the service and you keep all of it.